Contact Centre Qa
Job Description
Quality Assurance Agent
Key Responsibilities:
1. Call Evaluation: Listen to and assess customer calls, evaluating the quality of service provided by our customer service representatives.
2. Quality Scoring: Assign quality scores based on predefined criteria, identifying areas for improvement.
3. Feedback and Coaching: Provide constructive feedback and coaching to customer service representatives, highlighting areas for improvement.
4. Process Improvement: Identify opportunities for process improvements, recommending changes to enhance customer experience.
5. Reporting and Analysis: Compile and analyze data on call quality, providing insights and recommendations to management.
Requirements:
1. 2 to 4+ years of experience in a quality assurance preferably in a call center environment(Debt Review experience would be advantageous)
2. Excellent analytical and problem-solving skills, with attention to detail.
3. Strong communication and interpersonal skills, with ability to provide constructive feedback.
4. Ability to work independently and as part of a team.
5. Familiarity with quality monitoring software and call center technology.
What We Offer:
1. Basic Salary plus Competitive Commission.
2. Opportunities for career growth and professional development.
3. Dynamic and supportive work environment.
4. Recognition and reward for outstanding performance.
Please submit your application, including your resume and cover letter, to
Job Type: Full-time
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1401536
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, ZN, ZA, South Africa
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EducationNot mentioned