Job Description

Individuals that will serve as Continuous Improvement Champions for Konecta SA to fulfil the need to gather and analyse data which will determine the best actions to improve as well as control improvements to processes and customer experience. This will include audit and accountability of existing/new operational processes.

Requirements:

Matric Min 2 years' experience working in call centres Intermediate to expert use of Excel and PowerPoint Worked on previous projects involving data analysis Certification in Six Sigma may be beneficial Excellent written and verbal communication Strong analytical and problem-solving skills Attention to detail with excellent administrative and time management skills Adaptability to work within various campaigns across the organisation Intermediate to Expert use of Excel and PowerPoint Maintain professionalism and drive accountability with the relevant stakeholders Ability to influence others in a positive way Must maintain Discretion and Confidentiality Must be vibrant and engage proactively with the team to be results driven and efficient Ability to work under pressure and ability to work proactively with minimum supervision is a must Problem Solving Methodologies. e.g. DMAIC, Root Cause Analysis would be a benefit Knowledge of applying Lean Six Sigma techniques would be a benefit
Responsibilities:

Utilise available resources for gathering information to create datasets which can be used to determine trends/patterns and uncover root causes for process or customer experience failures Responsible for converting customer/client/forum feedback into actionable data Ensuring appropriate actions are developed and deployed Communicate with all relevant stakeholders on the progress at pre-determined stages of a project Provide the business with a presentation that follows the DMAIC approach for each project Tracking all activities in a project for archiving and referencing Complete administrative tasks related to operational requirements to correct errors Audit operational administrative tasks to ensure adherence Complete Daily, Weekly and Monthly feedback sessions on Audit and Accountability
Job Types: Full-time, Permanent

Work Location: In person