Job Description

Job Profile Summary
The Contract Lifecycle Coordinator provides support in the Contracts Management
Lifecycle Process. This includes the maintenance of customer data for Support and Service
contracts and other information, ensuring that the relevant database is up to date and
accurate. The Contract Specialist follows a detailed process to ensure that Renewal Data
and pricing is presented at certain intervals during the life cycle to the relevant client
engagement team/teams. Key Roles and Responsibilities:General administration

• The Contract Lifecycle Coordinator provides an administrative function in the

Contract Management Lifecycle by processing contract data, maintaining contract data
and adding contract data by using standard processing protocols and procedures as
designed, including ensuring that all transactional and service data remains in line with
contracting agreements and internal planned revenue and cost.

• They must be able to administrate strategic client accounts and contracts in conjunction

with the relevant Go to market teams

• Must have a clear and in depths understanding of the client requirements and

environment as articulated by the relevant Go to market teams

• The Contract Lifecycle Coordinator must be able to assist operationally with the

execution of tasks with Contract Specialists and be able to provide guidance and
support in terms of Contract Management principles and processes in generalContract maintenance

• The Contract Lifecycle Coordinator is required to maintain and keep up to date

data related to the serviceability of the client and in line with the agreed entitlements as
provided for in the client agreement, this includes but is not limited to, locations,
equipment records, movements where applicable, decommissioning, updates of any
kind, additions of any kind as well as ensuring that automated release of cost and
revenue is taking place and is not hindered during the life cycle of the contract.Contract renewal triggering

• The Contract Lifecycle Coordinator keeps track of contract renewal dates and

they ensure that the available process and systems are used to its full functionality by
actively completing tasks for clients and renewals assigned to them from time to time

• Ensure that they do not miss tasks which might delay the delivery of renewal schedule

information

• They inform the Contract Manager of any impediments both internal and external that

will delay renewal schedules to be produced and distributed on time

• They ensure that client contracts are updated with the latest sales order detail and that

invoice amounts are updated accordingly. This will extend from the quote to order
process to pre-sales and post-sales and may include dealing with service product
enquiries, ensuring the resolution and escalation to the necessary third parties for
resolution.

• They assist team members and the Manager in the day to day tracking of tasks and

activities and highlight concerns and or delays. They assist with troubleshooting these
concerns or delays and provides input into mitigation of such.Vendor Contracts

• The Contract Life Cycle Coordinator request Vendor quotations and or download

and build Vendor quotations from available Vendor platforms or applications when they
are performing renewal tasks in compiling a Renewal Schedule for distribution, this
includes various Vendors depending on what Services was procured, this includes
various Distributors that might be providing Vendor support and or Services from time
to time.

• They also provide support and guidance to team members with regard to Vendor tools,

platforms as well as assist in complex vendor renewals

• The Contract Specialist ensures that back-to-back contracts are procured upon

renewal where required for client contracts and they track, and process associated
back-to-back costs.

• When client contracts are due for renewal, the Contracts Specialist will obtain

the required information from vendors and or Distributors, including end-of-life data to
update schedule detail. They ensure that all vendor contracts are renewed when
required.System usage and Standard processes

• The Contract Lifecycle Coordinator is required to make use of Tier 1 and 2 systems when and where applicable and as per the standard process as documented and updated from time to time.
• They are to adhere to Company rules in terms of usage of systems, files, transactions, and all other mechanisms designed to provide seamless and integrateable processing.
• They are required to adhere to updated processes as defined from time to time, including but not limited to transactions, uploads, reports and actual O2O change processes.
• They must ensure that they adhere and comply to the Standard way of work down to work instruction level.
• The Contract Specialist provides guidance and support to team members on systems and processes

Produce and use reports

• They prepare and distribute required reports including renewal schedules, client

schedules, contract lists, etc.

• They assist with the preparation and management of all relevant system and vendor

maintenance reports and review system data for accuracy.

• They make use of available Tier 1 and Tier 2 Standard reports as well as other extracted

reports recognised by the department to ensure accuracy, contract details and
correctness of financial transactions as well as the ability to deliver Services as
procured by the client, this includes validation of integrated items to the Service
Platform, Annual Contract Value reports, Monthly Recurring Revenue Reports as well
as any other reports that might become available from time to time.

• They must ensure that reports related to the determination of Commissions and other

reports related to forecasting and business planning is in line with the transactions that
they have effected at all times.

• The Contract Lifecycle Coordinator supports the Manager in producing reports as and when required as well as analysing data and reports to provide insight into data contained in reports to the Manager and team members to make informed decisions

Academic Qualifications and Certifications:

• Grade 12 (NSC)
• NQF Level 7 / 3-year diploma advantageous

Required Experience:

• 2-year(s) experience in a similar environment will be advantageous
• Working knowledge of Microsoft Office Suit
• Advanced Excel skills
• Cisco product knowledge will be advantageous
• SAP experience

Personal attributes:

• Must be detailed orientated
• Perform well under pressure
• Be able to multitask
• Time Management is of utmost importance
• Adaptability is a must
• Great problem solving skills
• Quick and Continuous learning is a must
• Conflict handling skills
• Must have an understanding and appreciation for the downstream processes and our ability to service clients and what impacts this ability in the Contract Management Lifecycle

Role Designation232ASRPREX Senior Process ExecutiveInterest GroupInfosys South Africa PTY LTDRoleProcess ExecutiveCompanyInfosys South Africa PTY LTDSkillsetDomain(IBPM)|Sourcing & Procurement|Platform User Proficiency - Ivalua Contract Lifecycle Management

Infosys