Job Description

Contracts Manager - Cape TownFull job descriptionContract Manager - Shopping Complex (Northern Suburbs)The position of a Contract Manager is vacant in Cape Town reporting to the Regional and General Manager.The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Clients needs are efficiently and professionally met (as per the SLA) at all times. To ensure the posting of Security Officers at the Site and to ensure that pro-active measures are taken in securing the premises.Experience, Requirements and Qualifications:Grade 12 (Matric) Certificate of equivalent.PSIRA Grade A registered and accredited.No Criminal Record or any pending cases.Valid drivers license with own reliable transport.Minimum 4 - 5 years Residential/Estate/Facilities Security Experience.Staff Management experience essential.Previous Shopping Mall experience is advantageous.Computer literacy and very strong Admin Skills.Must be physically fit and in good health.CCTV Camera Management and Equipment monitoring and Control.Must reside in Cape Town or willing to relocate on own cost.Incumbents should be prepared to work shifts if and when required and do site visits after hours. / Key Performance Areas: (Not totally inclusive)Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.Daily feedback and liaison with Fidelity Security Services Management and ClientCompiling, distribution and communication on daily, weekly and monthly reports.Compiling, distribution and communication on all Incident, Accident and Investigation reports.Obtaining of statements of all Investigations.Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift.Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.Ensuring continuous assessment of the Clients premises and minimizing as far as possible risky access and creating several barriers to would be criminals.Auditing and verifying the access registers on a daily basis and generating exception reports.General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.Managing all projects concerning new business and ensuring the smooth take over thereof.Ensuring that all HR/IR related queries are dealt with promptly and professionally.Investigating incidents and submitting relevant weekly/monthly incident reports to Management.Attend all meetings with FSS Management and with the Client.Competencies Required and Personality Attributes:Be proactive and innovative.Strong Leadership Skills and Management Competencies.Must be assertive, honest, professional and reliable.Good communication skills both verbal and writtenStrong planning, organizational, administration skills is required.Good interpersonal and client liaison skills are required.Experience in investigation techniques and report writing.Willing and able to work extended/flexi hours if and when required.Ability to work under pressure and without supervision.Customer/Client FocusDriving and Managing Change.Development of OthersTeamwork, Deadline and results drivenInterested candidates whose credentials best match the requirements can send their CVs, Stating the Position you are applying for, to Aisha Groenewald - aishag@fidelity-services.com before close of business on 29 February 2024.We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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