Job Description

Job Title: Contracts Manager - MilnertonLocation:City of Cape Town, Cape Town, MilnertonJob Type:Permanent, expected to work Full-Time hoursPrimary Industry:Health, Medical and relatedOversees the daily workings of the organisation operations, mainly one sites. Responsible to maintain a high-quality
standard of organisations deliverables in line with site specific SLA's. Responsible to manage client relations, perform
cleaning and equipment inspections. We are currently seeking a Cleaning Manager within the healthcare industry based
in the Milnerton area. The role will oversee the daily workings of the organisation operations, mainly one sites.
Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA's. Responsible
to manage client relations, perform cleaning and equipment inspections.Secondary Industry:Retail and WholesaleJob Duties:

• Manage and oversee all aspects of contract negotiation, development, and implementation
• Review and analyse contract terms and conditions
• Coordinate with internal stakeholders to resolve contract-related issues
• Monitor contract performance and address any discrepancies
• Provide guidance and support to internal teams on contract matters.

Operations and Service Delivery:

• Take full responsibility and management of your site.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates
• resource requirements, these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for eachposition and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Effective use and updating of electronic application/tools issued by the company.
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you.
• The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.

Communication:

• Regular client meetings with clients signing off unit visit checklist (manual or electronic)
• Responding to clients and management request timeously and providing necessary action required.
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
• Responsible to effectively communicate and filter company information to staff.
• Responsible to regularly keep your line management informed of pertinent issues relating to your contracts.

Labour management:

• Work with HR to allocate staff to sites according to policies and procedure.
• Complete time sheets and submit to the administration department as per the deadlines.
• Must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied.
• Contract managers are required to participate in CCMA cases and union meetings if required.
• To hold performance appraisals with all cleaning staff reporting to you, identify areas for development and training needs.
• Ensure that all staff have signed and are abiding by the Tsebo House rules.

Health and Safety:

• Ensure that all OHS act (Occupational Health and Safety requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Unit Finances:

• Actively manage unit leave liability and leave plans according to company policies and targets.
• Continually identify potential of additional business within existing contracts and One off cleaning opportunities.
• Ensure all rechargeab

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