Job Description

Coordinator - Internal Communications: Africa

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company.


We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.


Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.


And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for...

Role Outline

Support the Marketing & Communications Lead for Africa in implementing established action plans for internal communications and corporate social responsibility initiatives across Africa. Play a key role in advancing the communications agenda and contribute to the formulation of the cluster-level functional strategy. This will ensure that the company's operations, strengths, products, services, and overall image are positively and accurately conveyed to targeted audiences, aligning with cluster-level strategies, stakeholder expectations, and Group guidelines and policies.

Key areas of responsibility include:

Under general/ limited supervision, support the delivery of internal communications processes and activities within the cluster in order to communicate effectively within the organization. Support in shaping the communication strategy in line with cluster level business strategy, internal and external stakeholder requirements, corporate guidelines and policies. Support with the development and execution of the yearly Africa Internal Communications Plan and specify communication programs in the areas of media relations, internal communication, branding and public relations in line with overall DHL guidelines. Maintain the Internal Communications network across Africa (i.e. Smart Connect Champions). Create/ write engaging content for all Internal Communications Channels (i.e. Smart Connect, Email, in-person events, virtual events, etc.) and regularly evaluate the efficiency of the channels used, making continuous improvements. Administer internal communications channels and support timely distribution of material for internal communication such as newsletters, brochures, handbooks, conference and seminar materials, etc. Gather, prepare and gain approval for the content for regular channels, such as newsletters, e-zines, e-mail bulletins, etc. as required. Assist with managing the internal communications data bases and explore ways to increase viewership/ usage of channels by employees on a regular basis. Drive an effective internal communications agenda that fosters a culture of belonging and openness to enhance employee experience. Develop a range of communication tools across a spectrum of media such as PR, radio, TV, print, online, etc. to facilitate the accessibility and ease of dissemination. Support the BD and Sales team with the development of presentations, capability profiles, and other sales materials required. Update and share communications assets with the Internal Comms Network across the cluster on a regular basis. Foster integrated relationships with the different functions, business units and key stakeholders within the business. Provide communication guidelines and advice to internal stakeholders to ensure effective communication on sites. Assist with planning and executing all Marketing Communications events. Support with the delivery of MD communications to all employees, including town hall events and MD road shows. Manage all administrative tasks within the Marketing Communications department. Keep an updated timetable of all Marketing and Internal Communications initiatives. Localization of digital material as needed (email, posters, videos, digital assets, etc.) Support administrative tasks associated with local Marketing and PR agenda. Support local teams to maximise customer experience during marketing activities. Manage travel booking for the Marcomms department and provide timely and effective administrative support such as arranging meetings, developing agendas, etc. for communications programs. Draft content for LinkedIn and other social media platforms/ channels. Manage the GoTeach agenda for DSC South Africa and support with CSR activities across the cluster. Support local teams with maximizing employee engagement activities during Internal Comms activities. Co-operate with global communications team to support global projects and initiatives. Support teams when ordering Promotional Items for special events. Manage and maintain central stock of promotional items. Individual contributor without direct responsibility for leading others. Provide assistance and training to lower level employees. Delegating and reviewing the work of lower level employees.

Qualifications & Experience

Matric. Qualification in Marketing, Communications, Advertising or related field. 1-2 years of marketing or communications experience. Transportation/Logistics industry background. Strength of relationship(s) with Team, and cross-functional teams. Business-to-business marketing strategy and implementation experience. Excellent communication skills, including experience managing media relations. Experience working in matrix organization. Completion of approved marketing deliverables. Assertive demonstrating strong leadership abilities, able to drive the agenda. Experience in managing multiple phases of podcast production, ensuring on-time delivery, and coordinating with stakeholders. Understanding audience metrics and engagement to continuously improve production quality and impact. Experience with video production tools and essential editing software. The ability to solve technical and creative challenges on the go is critical. Understanding how videos fit into the broader marketing strategy for effective storytelling. Experience in creating marketing materials that align with brand guidelines and support business goals.

Competencies & Skills

Problem-solving/decision-making ability. Strong project management, organization, and time management skills. Sound analytical skills, able to collate and assess information from numerous sources and judge relevance and validity. Strong organisational and multi-tasking skills and the ability to keep projects on track. Maintains effective relationships with customers. Develops and delivers high quality / innovative products, services or solutions. Focuses on customer needs and gains their commitment. Gains management / colleague support to meet customer needs. Ensures strategies / plans are aligned and reflect others' views. Develops strategies / plans aligned to broader organizational strategy. Communicates strategy. Establishes clear, challenging and achievable objectives. Aligns resources and the organization within own area of responsibility to achieve objectives. Regularly reviews and communicates progress against objectives and adjusts as needed. Champions continuous improvement and innovation. Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others. Provides employees, colleagues and business partners with candid and regular feedback. Provides employees with development opportunities. Supports employees with career opportunities. Inspires others to develop themselves. Conveys a clear sense of personal goals and values. Actively seeks feedback to improve performance. Develops new skills and modifies behaviours based on feedback. Takes personal responsibility for career and development.

Languages

English - verbal and written - Fluent.

Travel Requirements

Less than 25%