Job Description

Main purpose of the job:

• To provide psycho-social support and counselling to research participants and community members (such as grieving parents)
• To assist with facilitating community engagement activities and events

Location:

• Wits VIDA, Nurses Residence, Chris Hani Baragwanath Academic Hospital, Soweto (main base), and the Charlotte Maxeke Johannesburg Academic Hospital, Johannesburg (as required)

Key performance areas:Counselling

• Provide counseling to research participants and community members requiring support (for example, in the case of grieving family members who have just lost their children). This includes liaising with the field and MITS teams to act quickly and efficiently to provide support where the need is identified, providing initial or first-stage counseling, and then assessing progress.
• Includes sensitive management of the provision of sensitive medical information
• Refer participants for further support if required i.e., relevant contracted or community support services
• Create and maintain a list of available support resources for research participants and community members and refer them where reasonable or applicable.
• Support can include (but is not limited to) grief, domestic violence, substance abuse, and other trauma.
• Note that this role serves in support primarily of research cluster participants and families of or children involved in unit research, and is designed as a basic support function, not a primary care
• Function Prepare and present reports on counseling activities, insights, and trends

Community Engagement

• Provide ad hoc feedback on community issues/concerns and propose or facilitate resolution where applicable, reasonable and relevant
• Assist in facilitating community engagement workshops and trainings and conduct informal interviews with community members and leaders as required
• Write and present reports on community engagement activities as required
• Through effective sustainable community and stakeholder relationships, build and maintain a link between the community and the organization to ensure the flow of important information (for example, about maternal and child health issues that affect community members)
• Such information may inform formative research or projects that may have meaningful community-level impact
• Such relationships may be built through meetings and active presence at important community events
• Build and maintain relationships with a network of community stakeholders such as councilors, social workers, Community Policing Forum members, Non-Profit Organisations, Faith-Based Organisations, Community-Based Organisations, and other relevant stakeholders to support research interests and community members
• Support facilitation of stakeholder meetings and engagements or problem-solving as required
• In conjunction with the various Community Advisory Boards, help to organize and conduct community outreach events to create awareness and educate the community Assist with resolving community conflicts, rumors, and misunderstandings around research studies and programs
• Support the community engagement team with educational and advocacy material/content and activities

Research support and administration

• Assist with administration, logistics, and facilitation as needed for social science research activities such as interviews, focus group discussions, impact assessments, monitoring, and evaluation
• Professionally and timeously affect all unit-required tasks e.g., interviews, administration, report writing
• Create and maintain a tracker for all activities including counselling sessions

Customer Service and Stakeholder Relations

• Provide the necessary stakeholders with feedback timeously as required
• Ensure all customer interaction (Both internal and external customers) is of the highest professional level e.g., Respond to emails/queries within two days
• Build and maintain authentic relationships with both internal and external stakeholders ensuring a high level of customer-centricity
• Build and maintain authentic relationships with all stakeholders ensuring that all interactions are professional
• Effectively manage work processes to maintain high levels of productivity

Effective self-management

• Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
• Apply knowledge of the organizational systems, structures, policies, and procedures to achieve results
• Follow through to ensure that productivity standards are consistently and accurately maintained
• Provide appropriate resolution for tasks or deadlines not met
• Support and drive the organizations core values
• Maintain a positive attitude
• Respond openly to feedback
• Take ownership of driving your career development

Required minimum education and training:

• Relevant accredited Social Work or Counselling qualification/s
• Background in Psychology/Social Work
• Drivers license and willingness to drive company vehicles as needed is required
• Computer literacy including working with Microsoft Excel is required

Required minimum work experience:

• 3-5 years of experience working with people who are grief-stricken and dealing with psycho-social challenges

Desirable additional education, work experience, and personal abilities:

• Ability to work under pressure, willingness to work extended hours, and willingness to travel
• Incumbent from and/or living within research focus communities
• Tertiary or post-graduate Degree in Social Sciences or applicable will be advantageous

TO APPLY:

• Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.
• Please Apply Online.
• Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.
• The closing date for all applications: 26 March 2024.
• Note AJ Personnel is fully POPI compliant.
• Note WHC, in accordance with their Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.

Please note:

• AJ PERSONNEL is only responsible for the advertising of the advertisement on behalf of their client Wits Health Consortium.
• Wits Health Consortium will only respond to shortlisted candidates.
• Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful.
• AJ Personnel does not have any salary or other information regarding the position.

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