Job Description

Job & Company Descriptions
One of my clients based in Springs is currently seeking a Credit Controller. This dynamic company has steadily advanced at the executive corporate level.In this role, you will be responsible for reconciling customer accounts to optimize cash collection and minimize overdue payments by addressing queries promptly. You'll also cultivate strong relationships with customers, both internally and externally.Duties:
Cash Collection

• Set monthly KPIs for collectors and branches, with daily updates and weekly reports to management.

Overdue Debt Reduction

• Establish monthly KPIs for aging debt, prioritize reconciliations, and prepare for debt reduction meetings.

Payment Allocation

• Daily collection of customer remittance advises for accurate allocation.
• Timely submission of claim documentation for deductions.
• Reconcile credit notes with invoices, match unmatched credits before month-end, and aim for zero outstanding cash daily.

Customer Contact and Correspondence

• Conduct personal visits and maintain regular contact via phone and email to resolve queries and collect debts.
• Ensure all customers are contacted monthly and update SAP and KPIs post-contact.
• Collaborate effectively with internal and external stakeholders to achieve desired outcomes.

Debt Reconciliation

• Prepare monthly reconciliations to align Saint-Gobain and customer records, escalating issues as needed.
• Credit Requests/Adjustments
• Submit all adjustments through the designated workflow for approval.

Refund Requests

• Prepare reconciliations with supporting documentation and verify customer details.

Invoice Management

• Download and submit monthly invoices to customer portals and confirm receipt by customers.
• Keep customer contact information updated for accurate auto-emailing.

Ad Hoc Tasks

• Refer overdue debts to collection agencies as per policy.
• Prepare bad debt write-offs and review orders on hold for credit decisions.
• Keep local business units informed of collection status and highlight concerns early.
• Ensure compliance with month-end closing processes and timely reporting.
• Align credit control tasks with internal procedures and pursue process improvements.

Job Experience & Skills Required:
Qualifications:
Completed B-Com or Credit control management diplomaExperience:
Minimum 5-year experience
Manufacturing industry is preferred
5 Years experience working on SAP would be advantageous
Dealing with key accounts like BUCO or Massmart

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