Job Description

The Credit Controller is responsible for managing debtor accounts, ensuring timely collections, reconciling customer accounts, and maintaining accurate financial records.
The role plays a critical part in minimising bad debts and managing cash flow by ensuring that outstanding invoices are paid according to agreed terms.
The Credit Controller also provides excellent customer service by resolving queries and maintaining good relationships with both internal and external stakeholders.Required Learning:
Matric with Accountancy
Certificate / Diploma in Credit Management would be an advantage
Minimum 5 years experience in Credit Control Department
Computer literate Microsoft Office/Excel
Collections experience with private and government hospitals or government accounts will secureDebt Collection and Account Management:
Proactively manage customer accounts to ensure timely collection of outstanding debts.
Timeous release of orders on credit hold
Preparation of payment packs to customers
Follow up on overdue payments in line with company credit policies and escalate where necessary.
Achieve monthly and quarterly collection targets set by the Credit Control Supervisor.Reconciliation of Accounts:
Accurately allocate payments to customer accounts and reconcile discrepancies timeously
Resolve customer queries related to accounts, invoices, or payments, ensuring issues are addressed promptly.
Manage customer rebate and advertising claims within agreed deadlines.Reporting and Analysis:
Prepare and submit accurate monthly reports on debtors, provisions, and aged accounts receivable within deadlines.
Monitor account performance and proactively identify and report potential bad debts.
Support in preparing management reports and provide insights on debtor performance trends.Risk Management and Compliance:
Maintain robust controls and procedures to minimise the risk of bad debts.
Ensure compliance with company credit policies and relevant legal regulations.
Identify high-risk accounts and recommend appropriate actions, including credit holds or legal proceedings.Customer Service and Communication:
Provide excellent service to both external customers and internal teams, always maintaining professional and positive communication.
Build and maintain strong relationships with customers to facilitate timely payments and resolve any issues efficiently.Core Competencies:
Credit Management Expertise: Thorough knowledge of credit control practices, financial reconciliations, and debt recovery processes.
Analytical Skills: Ability to analyse debtor performance, identify risks, and take corrective action.
Attention to Detail: High level of accuracy in processing payments and reconciling accounts.
Problem-Solving: Capable of quickly resolving account-related issues and finding solutions to ensure timely payment.
Communication Skills: Excellent verbal and written communication skills to interact with customers and internal teams effectively.
Negotiation Skills: Strong negotiating ability to secure favourable payment terms and resolve disputes.
Teamwork: Ability to work collaboratively within the credit control team and with other departments, such as sales and customer service.
Customer Service Orientation: A strong focus on delivering excellent customer service, with a proactive approach to addressing customer queries and concerns.
Resilience Under Pressure: Ability to manage multiple tasks, meet deadlines, and work under pressure in a fast-paced environment.

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