Job Description

The purpose of the role is to collect current rentals and historic outstanding rentals and to manage arrears effectively.Collection of outstanding accounts.1.Follow up and collect all outstanding monies from current and ex-tenants who are in arrears for payment regularly.
2.Negotiate on payment arrangements.
3.Provide statements to relevant parties when required.
4.View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.
5.Carry out recons on outstanding tenant queries.
6.Work on arrears reports as directed by management.
7.Provide feedback on arrears monthly or as when required.
8.Ensure that all files handed over to the Legal Department are accurate and complete.
9.Reconcile tenant accounts & ensure proper feedback is provided including credit balances.Conduct administrative duties related to credit control.1. Send out the appropriate arrears letters.
2. Ensure that full attempt at collecting arrears in terms of the companys policies/processes are adhered to before writing off to Bad Debts.
3.Blacklist all tenants/slow payers as per company policy which have been handed over/written off.
4.Update the notes regularly on MDA/system.
5. Ensure that all instructions (RFIs) are done timeously where adjustments to tenant accounts are required.
6.Update and correct tenant information as required.
7.Reconcile credit balance accounts to make sure that they are correct.
8.Attend the monthly meetings with the Credit Control Manager.
9.Attend to tenant queries including Freshdesk/CRM cases timeously & effectively.
10. Communicate on a regular basis with the Property Manager regarding problematic tenants.
11. Adhere to deadlines.Working conditions:
Office Based.Qualifications & Experience:1.Matric qualification required with accounting as a subject.
2.Related Financial qualification preferred.
3.Up to 2 years credit control experience required.Skills & Knowledge Required:1.Knowledge of MDA preferred.
2.Basic Accounting knowledge.
3.Understanding of reconciliation.
4.MS Office:
a. MS Word - Basic
b. MS Excel - Basic
c. MS Outlook - Basic
5.Good communication skills.
6.Good telephone etiquette.Personal Attributes:1. Problem solving - find solutions when emotions are involved.
2. Flexibility - adapting emotions, thoughts, and behaviors. Also being flexible in terms of buildings/portfolios being rotated periodically.
3. Stress tolerance - coping with stressful situation.
4. Interpersonal relationships - building mutually satisfying relationships both internally and externally.
5. Empathy - understanding & appreciating how others feel.
6. Independence - be self-directed and free from emotional dependency.
7. Assertiveness - communicating feelings and beliefs; being non-offensive.
8. Social confidence - be self-assured and at ease with people in all types of social situations.
9. Persuasion - negotiating and attempting to persuade people or trying to change the point of view of others.
10. Persistence - sticking with tasks, not giving up, dislike leaving things unfinished.
11. Rule following - adhere to rules and strictly follow work regulations/policies.
12. Attention to detail - focus on details, strive for perfection and be well organized.

City Property