Job Description

Closing Date 2024/02/13
Reference Number MMH240208-4
Job Title CRM Administrator
Position Type Permanent
Role Family Administration
Cluster Health Solutions
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise life time client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Role Purpose

Coordinate and support the day-to-day operational functioning within the area of responsibility, by providing administrative assistance.
Requirements

• Grade 12 or equivalent qualifcation

• 1-2 years administration experience in a wellness environment (essential)

Duties & Responsibilities

• Manage all calls within the relevant area of responsibility and direct calls to the appropriate person for quick resolution.

• Manage incoming queries and SLAs of the team by assigning, directing and escalating all queries.

• Report on the operational activities within the area of responsibility to inform operational efficiencies.

• Assist in the preparation of regularly scheduled reports, as required.

• Reconcile and maintain supplier accounts and records to ensure good standing.

• Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.

• Create, maintaining and enter information into relevant databases to ensure accurate record-keeping for various applications.

• Operate electronic mail systems and coordinate the flow of internal information and external correspondence, where applicable.

• Compose, type and distribute meeting notes, routine correspondence and other documents or reports as per agreed timelines and guidelines.

• Establish own work procedures or schedules to manage and keep track of daily activities and tasks.

Competencies

• Computer literacy

• Language proficiency

• Planning skills

• Service orientation

• Attention to detail

• Communication skills

• Microsoft Office

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan