Job Description

Purpose of the JobA CRM (Customer Relationship Management) Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.Customer Engagement & RetentionData Management & AnalysisCampaign ManagementCustomer Service ImprovementCRM Software ManagementReporting & Performance TrackingOverall, a CRM Executive plays a vital role in creating a positive customer journey, driving customer retention, and supporting business growth through strategic engagement and effective data management.Key ResponsibilitiesScheduling of business appointments with client base/bookAchieve individual targetsMaintain existing businessIdentify & grow client base and revenue through selling of additional supply chain productsEstablish customer needs, developing opportunities and grow customer baseUpdate call and Sales Force reportsPrepare and present proposals and presentations to clientsEffectively and efficiently deal with client queriesIdentify and escalate possible threats to existing businessJob Responsibilities - Experience and EducationMinimum RequirementsMinimum requirement is a Matric (Grade 12) qualificationBachelor's Degree or similar qualification and/or experience3 Year corporate experience in managing a portfolio of clientsNeed to have worked for reputable corporatesProven track record of having made targetIndustry experience advantageous - Understanding of full supply chain (Freight, International & Warehousing products)Experience in presentation and negotiation of business solutions at senior management levelValid Code 08 driver's license and own reliable transportExcellent communication skillsLeadership BehaviorsBuilding Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focusSkillsAbility To Drive ChangeProblem SolvingProblem Solving And Critical ThinkingCustomer Centric MindsetCustomer FocusCustomer Relationship ManagementStrong Negotiation And Influencing SkillsInterpersonal And Relationship-Building SkillsRelationship BuildingTeam BuildingProduct KnowledgeInnovative Skills

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