Job Description

Company: Ithemba Property Management (Pty) Ltd

Job Summary:

We are seeking a highly motivated and experienced CRM Manager to oversee our customer relationship management system. The CRM Manager will be responsible for developing, implementing, and managing CRM strategies to effectively engage customers, increase customer retention and loyalty, and drive business growth. The ideal candidate will have a deep understanding of CRM best practices, strong analytical skills, and a proven track record of improving customer relationships and increasing customer satisfaction.

Responsibilities:

Develop and implement CRM strategies to increase customer engagement, retention and loyalty.

Manage the day-to-day operations of the CRM system, including data management, segmentation and campaign execution.

Analyse customer data to identify trends, insights, and opportunities for improving customer relationships.

Collaborate with cross functional teams to develop and execute targeted marketing campaigns that drive customer engagement and retention.

Monitor and report on the performance of CRM initiatives, making data driven recommendations for improvement.

Stay current on CRM trends, best practices and technologies to continuously enhance the effectiveness of our CRM program.

Qualifications:

NQF Level 4 essential

Diploma or Degree in Business Information systems (advantageous)

Proficiency in CRM software

Strong analytical skills and the ability to interpret and act on customer data

Excellent communication and collaboration skills

Detail oriented and highly organized

Ability to thrive in a fast-paced dynamic environment

Salary and Benefits:

Competitive salary based on experience

Provident Fund, Critical Illness, Funeral Cover

Professional development opportunities

If you are a strategic thinker with a passion for customer relationships and a drive for results, we want to hear from you! Please submit your resume and cover letter outlining your qualifications for the CRM Manager position by applying via

https://ithembaproperty.simplify.hr/vacancy/clpnpk

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Job Types: Full-time, Permanent

Work Location: In person

Application Deadline: 2025/03/27