Crm Support Agent
Job Description
At Ithemba, we believe in creating a secure and comfortable environment for our tenants. Our properties offer modern amenities, including courtyards, braai areas, children's play areas, laundry facilities, and parking, incorporating the latest technologies. Our commitment to safety, connectivity, and community makes Ithemba a trusted name in the real estate industry.Job purpose:To support internal and external customers by providing Customer Service and Administrative assistance for the CRM department.Key Responsibilities:Customer Service
- Respond to tenant email and chat queries daily, resolving or escalating as needed.
- Answer calls with the Ithemba CRM greeting, assist tenants, and escalate if necessary.
- Help tenants in a hurry by drafting emails to relevant staff or hello@ithembaproperty.co.za.
- Conduct a daily walk-through of the entrance and reception area to ensure cleanliness.
- Assist tenants with payment arrangement applications
- Assist tenants with notice to vacate applications
- NQF level 4 essential
- 6 months experience in office reception or customer service or similar essential
- Customer Service
- Administration
- Service delivery
- Written and verbal communication
- Problem-solving
- Intrapersonal skills
- Interpersonal skills
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Job Detail
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Job IdJD1410348
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned