Job Description

Our client in the Retail/FMCG industry is currently looking for a Customer Advisor, in Sandton, Johannesburg.Responsibilities:

• Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating, and being fully engaged with the team.
• Supervise employees to complete tasks and achieve goals in the absence of Store Management.
• Manage shop floor and drive sales by addressing customer concerns, motivating, and training employees.
• Ensure that merchandising is as per the standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per standards, all operational tasks completed.
• Open and close the store following proper procedures documented in the opening and closing checklist.
• Ensure doors are opened/closed properly.
• Complete the necessary banking according to the proper procedure.
• Execute lead cashier responsibilities such as returns, exchange, expenses.
• Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner.
• Stays current and up to date on all store systems.
• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge.
• Comply with product management and handling procedures.
• Compliance with food and hygiene and safety standards practicing good hygienic practices.
• Work ethic to reflect the organisations values and standards as outlined in the Credo and Policies & Procedures. Lead by example ensuring a harmonious and productive environment.
• Record sampling and wasted products actively quality controlling products.
• Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day.
• Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy.
• Accepting courier deliveries and confirming all items are received against the invoice.
• Assisting in stock counts.
• Unpacking, moving, and restocking products.

• Confident and interactive with a friendly disposition.
• Excellent communication skills with a strong work ethic that can represent a premium brand.
• Responsible and accountable in achieving individual goals and budgets.
• Good time management skills (multi-tasking and prioritizing.
• Grade 12.
• Customer Service background.
• Polite and patient.

• R6 000 - R7 500 per month dependant on qualification and experience.

InspHired Recruitment Solutions