Job Description

Customer Care Agent (JB5109)
Northcliff, Gauteng
R8 500 to R9500 + Incentives
PermanentA company based in Northcliff is urgently looking for a Customer Care Agent to join their team. This role requires a candidate with strong administrative skills and a solid background in customer service. The ideal candidate should have previous call centre experience, specifically handling customer complaints, vehicle comebacks, and after-sales service within the automotive industry. The successful applicant will be responsible for managing customer concerns via email and phone while ensuring timely resolutionsMinimum Requirements:
Strong administrative skills
Previous call centre experience (handling customer complaints and queries)
Experience managing vehicle comebacks and after-sales service
Excellent communication skills (verbal and email)
Proficiency in MS Office & CRM software
Automotive industry experience preferred
Ability to work in a high-pressure, customer-facing environmentDuties and Responsibilities:
Customer Service & Complaint Handling
Handle and resolve customer complaints and vehicle comebacks
Respond to customer queries via phone and email, ensuring timely follow-ups
Maintain a professional and customer-focused approach when addressing concerns
Act as a liaison between customers and service departments to resolve issues
Administration & Record-Keeping
Maintain accurate customer records and update CRM systems with relevant details
Document customer complaints, resolutions, and feedback for future reference
Assist in tracking customer satisfaction and service quality improvements
Collaboration & Communication
Work closely with service advisors, workshop teams, and sales departments to ensure customer concerns are addressed effectively
Provide feedback to management regarding recurring customer issues and areas for service improvement
Assist with after-sales follow-ups and customer retention effortsPlease do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment

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