Job Description

Who are we, and what do we stand for?Schneiders purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call this Life Is On.Our mission is to be a trusted partner in Sustainability and Efficiency.Our renewed purpose highlights our commitment to creating a lasting impact while maintaining our promise to make the most of our energy and resources, bridging progress and sustainability for all.Your Mission:Join our dynamic team, which prioritizes customer satisfaction and proactive support. We are seeking a dedicated Customer Care Agent specializing in Portfolio Management to enhance our customer service experience.Your Role Magic happens when you bring great people together!xc2xb7 Customer Portfolio Management: Manage and maintain customer portfolios, ensuring all information is up-to-date and accurate.xc2xb7 Primary and Backup Support: Serve as the preferred and backup agent for top distributors, panel builders, system integrators, and export & coastal clients.xc2xb7 Order Monitoring and Coordination: Oversee back order reports and collaborate with the Supply Chain team to ensure customer order fulfillment (CLO) targets are met.xc2xb7 Technical and General Support: Provide comprehensive support both internally and externally, addressing general and technical inquiries.xc2xb7 Order Processing: Handle the processing of standard and customized product orders efficiently.xc2xb7 Sales and Customer Support: Assist the sales team and customers with online self-service tools and support the Installed Base Services process.xc2xb7 Returns Management: Oversee the customer returns process, ensuring smooth and timely handling.xc2xb7 Quotations and Information: Prepare and provide accurate quotations for Schneider Electric products and offer precise information regarding orders and system details.xc2xb7 Revenue Generation: Engage in telesales and other revenue-generating activities.xc2xb7 Product Recommendations: Advise customers on available alternative products.xc2xb7 Customer Interaction: Record and analyze customer queries and requirements, and handle inbound customer calls proficiently.xc2xb7 Order and Authorization Processing: Ensure timely and accurate processing of customer orders and return material authorizations within set parameters.xc2xb7 Service Level Achievement: Maintain high service levels for cases and calls per day, and regularly review activity reports.xc2xb7 Distribution Centre Liaison: Establish and maintain effective communication with the Distribution Centre to meet service requirements.Order Managementxc2xb7 Order Verification: Ensure 100% accuracy in order capturing by following the order verification process.xc2xb7 Discrepancy Resolution: Follow up on any order discrepancies with sales or customers promptly.xc2xb7 Order Routing and Special Requests: Ensure all orders are correctly routed and special delivery or collection requests are managed as per distribution centre procedures.xc2xb7 Credit Hold Management: Forward credit-held orders to the finance department and ensure orders are released before the delivery run whenever possi#LI-BB1Qualificationsxc2xb7 Experience: Previous experience in customer service or portfolio management is preferred.xc2xb7 Skills: Strong communication, problem-solving, and analytical skills.xc2xb7 Technical Proficiency: Familiarity with customer service software and tools.xc2xb7 Customer Focus: A passion for providing excellent customer service and building lasting relationships.xc2xb7 At least 2 years of work experience.xc2xb7 Ability to read, write and speak fluently in English.xc2xb7 MS Office.xc2xb7 Preferable SAP working knowledge.xc2xb7 Relevant advanced education qualificationKey Competenciesxc2xb7 Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and team members.xc2xb7 Problem-solving abilities: Strong problem-solving skills to address customer issues promptly and efficiently.xc2xb7 Empathy and Patience: Ability to understand and empathize with customer needs and concerns.xc2xb7 Attention to Detail: Ensuring accuracy in order processing and customer data management.xc2xb7 Team Collaboration: Ability to work well within a team and collaborate with other departments to ensure seamless service delivery.Why us?At Schneider Electric, we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to use energy and efficiency to enable life, progress, and sustainability for all. Our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us.We believe in empowering our team members to reach their full potential and foster a sense of ownership in their work.We embrace inclusion as a fundamental value, ensuring every voice is heard and valued. We value differences and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.#LI-BB1

Schneider Electric