Job Description

Job Title:

Customer Care Agent

Location:

Hybrid (Western Cape -South Africa)

Department:

Company Overview:

Urang Property Management Limited is a London-based property management agency overseeing more than 10,000 residential units across the city and its surrounding areas. To support our growing portfolio, we have built a strong in-house support team, including customer care specialists.

Most of our support staff are based in South Africa, working through Block Management Solutions. We also maintain a co-working space in Stellenbosch, which is available for occasional team meetings.

About the Role:

As our Customer Care Team continues to expand, we are looking for a Customer Care Agent to join us in providing exceptional service to residents. This role involves handling inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Answer all incoming calls and web messages from residents. Log issues in the CRM/ticketing system and escalate when necessary. Provide residents with information on service charges, maintenance, and property rules. Follow scripts and resolution guidelines for common queries. Ensure fast and professional responses to all inquiries.

What We're Looking For:

3+ years of customer service experience. Excellent communication and active listening skills. Tech-savvy with experience using CRM and ticketing tools. Ability to handle high call volumes efficiently. Experience in property management and maintenance (desirable).

Salary & Benefits:

Salary: ZAR 15,000 - 20,000 per month (depending on experience). Contract: Permanent, hybrid role. Working Hours: Monday - Friday, supporting UK Business hours (8am-5pm)

Please note:

This role will require

3-4 days

of office attendance initially to ensure a smooth setup and comprehensive training. Once fully established, office attendance may reduce to 2 days per week, depending on how things progress.

Additional Requirements:

Location: This is a hybrid role; candidates must be based in the Western Cape South Africa. Internet Access: A stable and reliable internet connection is required, including during extended load-shedding periods. Assessment Process: Candidates who progress past the interview stage will be invited to complete a skills-based trial assessment.

Why Join Us?

Full training provided. Opportunity to work in a dynamic and growing industry. Be part of a supportive and collaborative team. Gain valuable experience in property management customer service.

If this sounds like the perfect opportunity for you, we encourage you to apply today.