Job Description

Customer Care Assistant EASTRAND FMCG / Retail
JHB East, Johannesburg - GautengCustomer Care AssistantEast RandR58 800paOverview:Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand.Key Performance Areas:The Customer Care Assistant will ensure a high degree of Customer Care within the store whilst maintaining a good, clean, and welcoming environment.Customer care:Ensure a welcoming environment for the customer.Creating an inspiring environment.Ensure that every customer receives great service delivery that starts with a greeting and a smile.Conduct administrative duties including; the implementation of markdowns, promotions and effective merchandising as per instruction from Head Office.Merchandising:To ensure that delivered stock is unpacked and presented on the shop floor.With the assistance of the Store Manager/Sales Team Leader, ensure that all items on display and on the shop floor are priced accordingly.Ensure that main tables are stocked accordingly and mannequins are dressed as required.Ensure that flat packed garments are neat and tidy with size stickers attached accordingly.Ensure that hanging garments are merchandised correctly and size stickers are attached.Ensure that markdown and promotion items are correctly merchandised with relevant stickers attached.Administrative Functions:Together with Store Manager/Sales Team Leader, ensure store administrative functions are efficiently carried out.To be vigilant at all times in order to negate any form of stock losses.Attend morning meetings and conduct daily duties accordingly.General housekeeping, including; mopped floors, clean windows, rubbish bin emptied, parcel counter neat and tidy, changeroom mirrors cleaned, fans wiped/ dusted, etc.Minimum Requirements and Competencies:Customer care focusedStrong interpersonal skills and the ability to take instructions easilyAbility to deal with difficult customersAttention to detailAbility to demonstrate excellent communication skillsGood Relationship building skillsGrade 12Basic arithmetic skills and a good command of the English languageAdvantageous to have retail experience, specifically clothingShould you not hear from us within 14 days of your application, please consider your application unsuccessful.Apply for this Job

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