Job Description

About Us
At getWorth, we're not just redefining the motor vehicle industry; we're leading a global revolution with the fusion of patented AI wizardry and automotive expertise. As pioneers of a new era in buying and selling, we promise exceptional, rational, and transparent experiences for those with a taste for the extraordinary. With a flat organizational structure, we balance professionalism with a laid-back, cool culture in our modern, stylish space that prioritizes comfort and creativity. Our incentive systems align your success with overall company triumphs, ensuring your contributions are celebrated.
We expect our team to embody our core values in delivering an unparalleled exceptional customer service experience. This involves prioritizing convenience, transparency, and professionalism, aligning with our commitment to putting the customer first. We foster a culture of continuous improvement, encouraging our team to assess and challenge systems for ongoing enhancement. Collaboration is at the heart of our success, and we highly value individuals who take ownership of delivering high-quality work in a self-disciplined manner with a focus on timeliness.
Join us at getWorth, where our commitment to excellence, customer-centricity, and teamwork defines our dynamic and innovative environment.
Position OverviewWe are seeking proactive and diligent individuals to join our Customer Care team in two distinct departments: Sales and Acquisitions. The roles entail following structured workflows and engaging with clients through various channels including phone, email, and social media. Successful candidates will collaborate closely with sales teams, ensuring seamless coordination to convert leads and deliver exceptional customer service. Real-time responsiveness and adherence to key performance indicators (KPIs) are paramount in both roles.
Specific Role Responsibilities

• Efficiently follow workflow processes and procedures
• Engage with customers via phone, email, and social media platforms
• Filter and convert leads to optimize sales or acquisitions opportunities
• Cultivate and maintain relationships with clients to foster brand trust
• Coordinate internally to support sales efforts and secure deals
• Manage leads in real-time to meet performance targets

Qualifications and Experience

• 2 years of prior experience in a customer service role involving telephonic communications
• Valid drivers license and/or reliable transport
• Clean criminal record
• Excellent communication skills in English and Afrikaans (spoken and written); additional language proficiency is advantageous
• Proficiency in modern technology and systems
• Strong customer service aptitude
• Knowledge of cars is beneficial but not mandatory for the role

Skills and Personal Attributes Compensation and Benefits

• R110 000 CTC Per Annum (Provident Fund Included)
• Business Incentive Scheme in addition
• Permanent Contract

Working Hours

• Operational Roles are required to work a six-day (45 hour) week which includes Saturdays

• Monday to Friday - 08:00 to 17:00
• Saturdays - 09:00 to 13:00
• Public holidays will be worked as scheduled (on rotation)

• 09:00 to 13:00

Should you not hear from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

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