Job Description

Join Us as a Customer Care Specialist!Are you dedicated to providing exceptional care and building lasting relationships with clients? Were expanding rapidly and looking for a Customer Care Specialist who can turn every interaction into a positive experience!About the Role:As a Customer Care Specialist, youll be at the heart of our client interactions, ensuring they receive the highest level of support. Youll play a key role in addressing their needs, resolving their concerns, and contributing to our reputation for excellence in customer care.Key Responsibilities:

• Deliver outstanding customer service via phone, email, and chat, addressing inquiries and resolving issues with a proactive approach.
• Foster strong relationships with clients, understanding their needs and providing personalized support.
• Handle and troubleshoot client issues efficiently, ensuring timely and satisfactory resolutions.
• Gather client feedback to help improve our services and processes, contributing to continuous enhancement.
• Work closely with team members to share insights and develop best practices for exceptional customer care.

Qualifications:

• 1+ years of experience in customer care or a related role.
• Excellent communication skills with a passion for helping others.
• Experience with customer support tools such as Zendesk, Freshdesk, or similar (preferred).
• Ability to remain calm and effective in challenging situations.
• Familiarity with eCommerce and CRM systems (preferred).
• Proficient in Excel or Google Sheets for tracking and reporting.

PC and Internet Requirements:

• Personal PC or laptop with a minimum of 15 Mbps for both upload and download speeds.

Perks & Benefits:

• Up to $4USD per hour
• Paid Time Off
• Health Insurance + Dental Coverage
• Performance-Based Incentives
• Permanent, full-time remote setup

** HOW TO APPLY **
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Use application code: JAZZHRIf youre enthusiastic about delivering top-tier customer care and want to grow with us, apply now!Note: Only applications submitted through the provided link will be considered.Powered by JazzHR

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