Customer Care Supervisor
Job Description
Hyde Park. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team.Responsibilities:Staff supervision, performance output management and trainingReporting and data analyticsQuery management and resolutionThorough and comprehensive division supervision and managementPlanning, implementation, maintenance and upgrades of systems, processes and staff required needsSystem monitoring, raising and liaising with IT in regard to Helpdesk support ticketsManagement supportRequirements:Tertiary education requiredMinimum 3 years experience in managing a team (8 or more team members)Reporting and advanced analytical skills (including advanced Excel)Meticulous attention to detailPerformance managementExcellent verbal and written communication skillsStrong problem-solving abilities and customer service orientationCoaching and mentoringTechnical proficiencyExperience in a call center / customer care environment advantageousValid drivers license and own vehicle Apply:
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Job Detail
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Job IdJD1343447
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned