Job Description

Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clientsxe2x80x99 real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a peoplexe2x80x99s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Letxe2x80x99s Do Something Amazing together!The RoleThink Global, Expect Amazing!TalentWorldGroup is a revolutionary multilingual contact center. We are a people-first company on a mission to reinvent professional home-based work and build the workplace of the future!Position OverviewWe are seeking two highly skilled, trilingual customer care professionals fluent in either Swiss French, Swiss Italian, or Swiss German and have a conversational level of the other two languages, to join our remote team on a part-time basis. This is a fully remote, in Europe, work-from-home position supporting a premium client in the medical and pharmaceutical industry.Your role is critical in ensuring that pharmaceutical packaging processes meet the highest standards of quality and compliance while providing exceptional customer service.Key Responsibilities

• Act as the first point of contact for customer inquiries regarding orders, product and service complaints, adverse events, and general concerns.
• Handle order entry for home patients and clinics.
• Document all inquiries thoroughly and accurately, following company procedures.
• Investigate and resolve shipment, return, credit, and order issues independently.
• Escalate complex cases as needed.
• Expedite customer orders and process credits/returns when required.
• Onboard and set up new patients, maintaining accurate records.
• Collaborate with cross-functional teams and clinics to ensure seamless service.
• Maintain patient prescriptions/records and attend customer care meetings and training.
• Adhere to company procedures related to complaint management and compliance.

Ideal ProfileSkills & Qualifications:

• Native-Level fluency in either Swiss French, Swiss Italian or Swiss German with conversational level of capability in the other two languages and Professional-level English proficiency.
• Strong verbal and written communication skills.
• Ability to work efficiently in a fast-paced environment.
• Analytical and problem-solving mindset.
• Strong organizational and interpersonal skills.
• Confidence in leading conversations and asking the right questions.
• Experience interacting with healthcare professionals, including nurses and doctors.
• Multitasking ability with a focus on achieving targets and metrics.

Training & Work Schedule

• Paid training program.
• Work hours: Monday to Friday, 9 AM - 5 PM CEST. One shift of part-time hours between 9 AM - 1 PM or 2 PM - 5 PM.
• Position to start training mid-April.
• Training at 24 EUR per hour and 25 EUR per hour during production.

Technical Requirements

• Internet: Broadband connection with Ethernet LAN.
• Hardware:
• Processor: 1.8GHz+ (64-bit preferred).
• RAM: 8GB+
• Storage: 10GB+ free space.
• Screen resolution: 1920x1080 preferred.
• Wired USB headset.
• Operating System: Windows 11+ or macOS 13+

RequirementsEducation & Experience:

• Required: High school diploma.
• Preferred: Bachelor's degree in life sciences, health sciences, or a related field.
• Minimum 2 years of experience in customer service (required).
• Preferred: 5 years of experience, preferably in the pharmaceutical or healthcare industry, with knowledge of supply chain processes.

Benefits

• Work from home, enjoying flexibility and convenience.
• Project-based opportunities with long-term potential.
• Career growth in an international environment.
• Access to learning & development programs.
• Gamification incentives for additional benefits and rewards.

If you are a dedicated customer care professional with experience in pharmaceutical services and want to be part of a dynamic remote team, we encourage you to apply.What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Fantastic work culture

TalentWorldGroup