Customer Experience Ambassador: Medical
Centurion, Gauteng, South Africa
Job Description
Job Overview:
To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant, involved parties, and ensuring that requests for assistance are attended to assist and contribute to the effective operation of a customer service orientated centre.
Qualifications and Experience:
- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
- Clear Criminal and ITC Records
- Computer Literacy - MS Office: Word, Excel, Outlook, and PowerPoint
- Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)
- Paramedics Assist and First Aid experience will be an added advantage
- Bilingual (Fluent in Afrikaans and English)
- Verbal reasoning
- Punctual & well groomed
- Patient
- Ability to work under pressure.
- Strong conflict resolution skills
- Excellent oral, written, and interpersonal communication skills
- Exceptional listening and analytical skills
- Strong attention to detail
- Strong knowledge of customer care processes and techniques
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Job Detail
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Job IdJD1347312
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCenturion, Gauteng, South Africa
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EducationNot mentioned