Customer Experience Manager
Johannesburg, Gauteng, South Africa
Job Description
Customer Experience Manger
- Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives.
- Develop the customer experience blueprint for the business and per brand aligned to CI
- Develop and implement budgets, systems and process to drive service
- Develop and implement controls, monitoring and support mechanisms in the business
- Monthly reporting to the executive team
- Effective Supplier Management with proper SLAs in place
- Succession planning and Management
- Tertiary Qualification would be beneficial
- Relevant certifications as needed in a dealership environment
- Previous experience in the automotive industry
- Good knowledge of cars
- Ability to effectively manage 6 car deliveries per day
- Ability to develop and implement strategies, systems and processes.
- Excellent people management and engagement capacity
- Budget and operational management
- Reporting and analytics
- Superior customer engagement
- Able to work under Pressure
- Deadline driven - ability to meet targets
- Problem solver
- Attention to detail
- Proven track record of driving results
- Customer Centric Approach
- Data driven decision making
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Job Detail
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Job IdJD1370041
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned