Job Description

We are looking for a Customer Insights Associate to join our Customer Insights group, as we scale up and drive digital and financial inclusion across our markets.You can join our journey too.The Customer Insights Team at M-KOPA is part of the wider Product team - and are responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Associate, you will be responsible for executing a range of customer insights projects. You will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.About The RoleAssociates serve as the primary data collection team, collecting qualitative, quantitative, and administrative data. Associates will be expected to be able to understand a research instrument and be able to efficiently and effectively collect data to address the core research question. This is a great opportunity for recent graduates, and anyone interested in research.To achieve this, you will be expected to:

• Conduct research surveys via phone, SMS, or other platforms

• Facilitate focus groups and other field research with customers, agents, or prospective customers on key questions and drive insights on these questions

• Collect data to the highest degree in accordance with the data collection protocols

• Maintain the confidentiality and dignity of all project participants

• Transcription of data

• Translations and back-translations

• Timely completion of work assigned

• Provide detailed notes on data collection activities, promptly raising issues and concerns to the Research Operations leads

• Support field visit logistics for customer and agent shadowing activities

• Perform any other duty as may be assigned by the Regional Lead.

You Might Be A Good Fit If You:

• Are passionate about our mission of making everyday essentials accessible to everyone

• Are excited to be a champion for our customers in everything you do

• Have experience conducting quantitative or qualitative surveys or other roles that require frequent customer communication

• Have extremely strong collaboration, communication, and self-management skills

• Have previous experience in data collection activities i.e., respondent recruitment/mobilization, respondent interviewing.

• Can speak local languages

• Have keen attention to detail

Why M-KOPA?At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at .Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.Important NoticeM-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

M-KOPA