We are seeking a passionate, dedicated and detail-oriented Knowledge & Content Manager to join our Customer Experience team.About usWe are a pioneering full fibre provider dedicated to delivering high-speed broadband connectivity to homes and businesses across the nation. With a network reaching over 500,000 homes, we are one of the UK's most rapidly expanding Altnets.At our core, we value the unique contributions of our team members, fostering an environment where every voice is heard and empowered. We pride ourselves on our high engagement scores and our commitment to innovation in a dynamic industry. If you're customer obsessed, driven to deliver results, thrive in fast-paced environment and are passionate about transforming customer experiences through impactful content and continuous learning then this could be the role for you.About the RoleThis is a new role at brsk and the successful candidate will be responsible for creating, managing, and maintaining a comprehensive knowledge base that aids our support staff, as well as generating content for training manuals, agent tips and tricks, support communications and AI content. The candidate will also be responsible for our customer facing help centre articles, videos, FAQs, customer platform content (e.g. Customer Portal) and transactional customer communication (e.g.. email, SMS and WhatsApp communication). This role is crucial for ensuring that our customers and employees have access to accurate, up-to-date information that enhances their experience and efficiency.Key Responsibilities:Content Development
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