Customer Liason (high End)
Durban, KwaZulu-Natal, South Africa
Job Description
Customer Liaison in the high-end architectural design and Role Focus: Providing support to the by handling client services, credit processes, and returns.Education & Experience:
- MATRIC CERTIFICATE A MUST, Interior Design, or a related field (advantages).
- 3+ years of experience in sales support, customer relations, or account management.
- Own vehicle, valid drivers license.
- Background in working with architects, interior designers, and luxury homeowners.
- Strong knowledge of high-end fabrics, textiles, and luxury furnishings.
- Excellent communication and interpersonal skills to liaise effectively with architects, designers, and high-net-worth clients.
- Project management skills
- Returns Management: Investigating returns to ensure alignment with company policy.
- Credit and Refund Processing: Handling credit processing and ensuring stock returns are accurately documented.
- Customer Service: Responding to general inquiries, providing professional customer service, and handling complaints following company guidelines.
- Stock and Price Checks: Verifying stock availability, price checks, and reservation requests.
- Claims and Records: Keeping claims records updated and submitting them monthly.
- Client Assistance: Supporting clients with fabric selection and assisting in showroom and event setups as required.
- Administrative Support: Assisting with reports when needed, meeting minutes, and resolving account queries.
- Account Applications: Investigating and verifying new account applications with correct documentation.
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Job Detail
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Job IdJD1400753
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned