Customer Manager: Makro National, Game National, Masscash Kzn, Pharmacy Kzn

South Africa, South Africa

Job Description


:THE JOB AT A GLANCEYou are accountable for developing, implementing and managing a defined regional customer or portfolio of customers' strategy that is aligned to the national customer strategy. You own the customer relationship and use it to maximise and capitalise on sales opportunities. In close collaboration with the Marketing, Customer and Operational teams, you need to achieve our growth targets by building and maintaining successful, commercial business relationships. You are dedicated towards improving our sales capability and creating a great place to work.Responsibilities:WHAT YOU WILL DO

  • Analyse market and customer information and use available data tools to develop a customer specific sales strategy which is translated into robust sales activities.
  • Develop and manage a customer plan and defined customer activity grid for the channel / customer and communicate to all stakeholders.
  • Work with Customer Marketing to develop a defined customer or portfolio of customers' investment strategy to deliver the budgeted volumes.
  • Develop a customer contact strategy and manage key customer relationships.
  • Negotiate, track and evaluate spend ensuring activity compliance and ROI.
  • Implement and manage customer initiatives in the commercialization of innovation projects.
  • Negotiate defined customer or portfolio of customers' listings & launch support with relevant buyers. Control and implement the account promotional grid & budgeted spend.
  • Complete pre-& post evaluation of ROI of all account promotions to ensure maximum commercial effectiveness.
  • Communicate pricing & promo activities internally and externally to all stakeholders.
  • Implement and monitor co-ad spend in line with budget.
  • Work with Regional Sales Managers to ensure coverage of most important stores (without overlap).
  • Manage expenses and co-ad within agreed budget
Qualifications:WHAT YOU'LL BRING TO THE TABLE
  • Qualifications
Over 3 years' customer / key account / sales experience
Experience managing customer accounts & relationships
Finance sales experience (promotional budgets, trade budgets, revenue forecasting, etc.)Competencies
  • Influencing Others - you are customer relationship obsessed. You align with customers by using a strategic and consultative sales process to understand customers' needs and exceed their expectations while growing each customer's and the Tiger Brands business
  • Owning It - you consistently demonstrate and proactively deliver a thorough understanding of category, competition and customer and you leverage networks to 'make it happen' for the customer
  • Driving Long Term Results - you are fixated on hitting targets and delivering service to your customers. You can see beyond one customer or one point in time
  • Developing Myself and Others - you find ways to grow and develop the sales capability of our teams.
  • Staying a Step Ahead - you have a comprehensive understanding of innovations that will elevate our game with our customers
About Us:Tiger Brands is proudly Africa's largest listed manufacturers of fast-moving consumer goods (FMCG). We impact lives every day with our iconic, award-winning brands. Our core business is the manufacture, market and distribute everyday branded food and beverages. Our products are relevant across every meal occasion and are well positioned to grow.Being a food company means we're an intimate part of everybody's daily lives and that's why we get loud and proud about exploring further, roaring louder and growing together.

Tiger Brands

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1302693
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    South Africa, South Africa
  • Education
    Not mentioned