Customer Relations Manager
Johannesburg, Gauteng, South Africa
Job Description
- Gather data from various sources and analyze information, this includes volumes, revenue, complaints etc.
- Produce required CRM weekly, month end, annual and other strategic reports timeously for stakeholders of the CRM department. Proactively identify area where the organization may be added.
- Provide summary KPI reports for all customers in the warehouse and logistics division as well as other related services as per agreed customer expectation.
- Manage the relationship with data intelligence, customer service department and other relevant departments to ensure data is accurate to meet the CRM departments reporting and
- intelligence requirements.
- Maintain a strong knowledge and understanding of the data available for usage.
- Develop, implement and monitor processes with the support and approval of the HOD customer relations to ensure efficiency and effectiveness within the CRM department.
- Processes are to be aligned to company strategy and aimed at meeting customer expectations.
- Investigate critical customer issues and recommend solutions for customers HOD customer relations.
- Plan and coordinate customer visits/functions in line with customer visit policy.
- Ensure customer satisfaction and problem resolution timeously.
- Work closely with the customer service representatives to ensure customer satisfaction and problem resolution.
- Coordinate the involvement of personnel, including operations, IT and other management.
- Resources in order to meet account performance objectives and customers expectations.
JobPlacements.com
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1340163
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohannesburg, Gauteng, South Africa
-
EducationNot mentioned