Customer Relations Manager
Johannesburg, Gauteng, South Africa
Job Description
- Gather data from various sources and analyze information, this includes volumes, revenue, complaints etc.
- Produce required CRM weekly, month end, annual and other strategic reports timeously for stakeholders of the CRM department. Proactively identify area where the organization may be added.
- Provide summary KPI reports for all customers in the warehouse and logistics division as well as other related services as per agreed customer expectation.
- Manage the relationship with data intelligence, customer service department and other relevant departments to ensure data is accurate to meet the CRM departments reporting and
- intelligence requirements.
- Maintain a strong knowledge and understanding of the data available for usage.
- Develop, implement and monitor processes with the support and approval of the HOD customer relations to ensure efficiency and effectiveness within the CRM department.
- Processes are to be aligned to company strategy and aimed at meeting customer expectations.
- Investigate critical customer issues and recommend solutions for customers HOD customer relations.
- Plan and coordinate customer visits/functions in line with customer visit policy.
- Ensure customer satisfaction and problem resolution timeously.
- Work closely with the customer service representatives to ensure customer satisfaction and problem resolution.
- Coordinate the involvement of personnel, including operations, IT and other management.
- Resources in order to meet account performance objectives and customersxe2x80x99 expectations.
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Job Detail
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Job IdJD1340163
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned