Customer Relations Team Manager
Pretoria, GP, ZA, South Africa
Job Description
We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.
Responsibilities:
1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
3. Monitor and analyze customer feedback and data to identify trends and areas for improvement.
4. Handle escalated customer issues and provide resolution in a timely and professional manner.
5. Collaborate with other departments within the company to ensure a seamless customer experience.
6. Conduct regular performance evaluations and provide feedback for team members.
7. Stay up to date on industry trends and best practices in customer service.
Qualifications:
1. Bachelor's degree in business administration, Marketing, or a related field.
2. Minimum of 3 years of experience in customer service management.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency in Microsoft Office and customer service software.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Package includes:
Market related salary 15 Days Annual Leave Life Insurance Provident Fund
If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1398020
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPretoria, GP, ZA, South Africa
-
EducationNot mentioned