Customer Relationship Manager
Johannesburg, Gauteng, South Africa
Job Description
CRM ExecutivePurpose of the JobA CRM Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.
- Customer Engagement & Retention
- Data Management & Analysis
- Campaign Management
- Customer Service Improvement
- CRM Software Management
- Reporting & Performance Tracking
- Scheduling of business appointments with client base/book
- Achieve individual targets
- Maintain existing business
- Identify & grow client base and revenue through selling of additional supply chain products
- Establish customer needs, developing opportunities and grow customer base
- Update call and Sales Force reports
- Prepare and present proposals and presentations to clients
- Effectively and efficiently deal with client queries
- Identify and escalate possible threats to existing business
- Minimum requirement is a Matric (Grade 12) qualification
- Bachelor's Degree or similar qualification and/or experience
- 3 Year corporate experience in managing a portfolio of clients
- Need to have worked for reputable corporates
- Proven track record of having made target
- Industry experience advantageous - Understanding of full supply chain (Freight, International & Warehousing products)
- Experience in presentation and negotiation of business solutions at senior management level
- Valid Code 08 driver's license and own reliable transport
- Excellent communication skills
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Job Detail
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Job IdJD1362220
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned