Customer Service Advisor
Umhlanga, KwaZulu-Natal, South Africa
Job Description
Job OverviewHuntswood is looking for Customer Service Advisers to join our global team.
Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!Job Responsibilities
- Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
- Matric or NQF Level 4 equivalent
- Clear Credit and Criminal record
- Computer literate
- Minimum 1 year experience in a Gas & Electricity campaign
- Minimum of 1 year experience in customer service and sales
- Basic understanding and knowledge of the UK Energy market is beneficial.
- Customer Service and Sales experience
- Excellent communication (Written and Verbal)
- Ability to deal/ interact with different customers.
- Product Knowledge
- Adaptive Approach
The job holder should be able to demonstrate they are:
- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative
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Job Detail
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Job IdJD1376763
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUmhlanga, KwaZulu-Natal, South Africa
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EducationNot mentioned