Customer Service Agent
Cape Town, Western Cape, South Africa
Job Description
DescriptionCustomer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.The successful applicant will be responsible for but not limited to the following job functions:
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
- Maintaining the customer relationship database and logging call details as per procedure in order to address query.
- Achieving and exceeding key performance metrics relating to service delivery
- Delivering results and meeting customer expectations
- Presenting and communicating information
- Excellent verbal and written communication skills
- Analyzing, Writing, and reporting
- Deciding and initiating action
- Working with people
- Following instructions and procedures
- Time management
- Matric (Compulsory)
- Basic MS Office Skills / Computer literate
- The Business Writing Skill (Advantageous)
- Clear Credit & Criminal Record.
- Must be South African Citizen
- Available immediately / 2 weeks notice
- Fiber at home compulsory to accommodate potentially working from home when required
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Job Detail
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Job IdJD1341089
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R9500 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned