Customer Service Agent
Cape Town, Western Cape, South Africa
Job Description
Customer Service Agent
- Location: Cape Town
- Salary Range: R12,000 R17,000 per month
Be the human connection behind every beautiful purchase. As a Customer Service Agent, you'll be the first point of contact for customers offering warm, efficient, and solution-oriented assistance across platforms like email, live chat, and phone. This role is ideal for someone who is passionate about people, detail-oriented, and able to remain calm under pressure while representing a high-end lifestyle brand.Key Responsibilities:
- Handle customer inquiries regarding orders, deliveries, returns, and product details.
- Ensure that all customer interactions are professional, courteous, and aligned with the brands tone.
- Log customer interactions in CRM software and follow up on unresolved issues.
- Coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges.
- Escalate complex issues appropriately and provide proactive updates to customers.
- Grade 12; diploma in customer service or business admin is a plus.
- 2+ years of experience in a customer service environment, preferably in retail or e-commerce.
- Excellent written and verbal communication skills.
- Experience with CRM or ticketing systems like Zendesk or Freshdesk is advantageous.
- A calm, empathetic, and solution-focused personality.
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Job Detail
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Job IdJD1415318
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R12000 - 17000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned