Customer Service Agent
Johannesburg, Gauteng, South Africa
Job Description
Inbound customer service call center agent needed for Airline companyRESPONSIBILITIES:
- Receive calls from customers / passengers
- Deal with problems such as delays, cancellations etc
- Explain processes to customers and assisting them where necessary
- Work in a team and longer than normal hours (shift work)
- Deal with confidential information
- Communicate with customers both verbally and in writing.
- Grade 12
- One (1) to four (4) years experience in a Call Centre Environment
- Travel or relevant qualification will be an advantage
- Valid Covid-19 vaccination card
- Excellent communication in English - speak, read and write
- Solid computer literacy
- Excellent phone etiquette
- No criminal or credit record
- Able to work on weekends, public holidays and flexible hours as required
- Own transport would be an advantage.
- 07:00 - 16:00
- 08:00 - 17:00
- 09:00 - 18:00
- 10:00 - 19:00
- Includes weekends and public holidays.
- Punctual
- Excellent understanding or experience of delivering great customer service to a customer
- High degree of patience and assertiveness
- Conflict resolution skills
- Immaculate time keeping
- Trustworthy, professional and reliable, including dealing with confidential information
- The ability to work well under pressure
- Practice good time management and willingness to work longer than normal office hours
- Remains focused in order to handle objections
- Customer focused and service orientated.
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Job Detail
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Job IdJD1334736
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R8500 - 8700 per month
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned