Job Description

My Client a well-established Company is looking to employ Customer Service Agent with at least 2-3 years relevant experience in a similar role to join their team based in Boksburg, GautengRequirements

• Senior certificate (NQF 4)
• South African citizen
• Code B driver's license and own transport
• 2 - 3 years experience in a similar role
• Experience in the Logistics industry will be an advantage
• Familiar with Parcel Perfect system
• Willing to work overtime - be available after business hours and during weekends when required

Capabilities & Competencies

• Excellent ability to give attention to detail
• Ability to work accurately at fast pace
• Good organising and prioritising skills
• Ability to work in a systematic, methodical and orderly manner in order to achieve goals on a consistent basis
• Computer literate and efficient in MS Office
• Good Excel skills
• Ability to work well under pressure
• Good communication skills
• Excellent proficiency in English (read, write and speech)

Key Performance Indicators

• Manage discrepancy reports and advising clients of damaged cargo
• Following up on third party deliveries
• Collection from Local regional offices
• Problem deliveries, mailing accounts with futile trip charge
• Follow up on outstanding quotes
• Monitoring / updating customers on special shipments
• Know truck arrival times for all branches daily
• Response time to queries must be within 30 minutes
• Daily reporting on unresolved issues to management and any written complaints received
• Forward possible leads to relevant salesperson in respective regions as well as quotes done for non-account clients
• Run delivery reports by customer as and when required by management
• Assist with data capturing and pod capturing as and when needed
• Obtain daily floor check report from operations and add notes to Parcel Perfect
• Arrange and follow up with agent collections
• Obtain pods from agents for their websites

Helderberg Personnel