Customer Service Agent Us Hours Cape Town Bpo

Cape Town, Western Cape, South Africa

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Calling all contact center agents that are willing to work night shift US hours.Requirements:

Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
Use of common sense and critical mind.
Comply with defined procedures and correct use of work tools.
Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
Comply with security and confidentiality policies defined by the company and our client.
Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
Perform any function or task at the request of your immediate supervisor.

Competencies:

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