Customer Service Agent (western Cape Regional Office )

Cape Town, Western Cape, South Africa

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RESPONSIBILITIES:
Provide quality customer service within CRM

Handle all face-to-face enquiries received effectively.
Follow up and finalize enquiries referred to other business units, within the agreed time frames.
Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update on all the relevant organization's systems.

Provide Client liaison services within the office:

Respond to escalated queries within allocated time frame.
Interact with the departments and members regarding outstanding queries.
Relationship management on any changes happening in the various sections.
Provide/ request feedback to various clients and stakeholders.
Follow-up with business units and provide feedback to clients until cases are finalized.
Effective and efficient administration of documents received.
Provide administrative support at outreach initiatives.

Provide data inputs in the compilation of the reports:

Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care.
Compile and submit daily, weekly and monthly production statistics to the supervisor.
Check and update consolidated/escalation lists to the supervisor
The applications of individuals currently residing in the province applying for may receive preference (Western Cape and adjacent areas)
A valid drivers license of at least 12 months (a copy of the license will be requested)

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