Customer Service Assistant
KwaZulu-Natal, South Africa
Job Description
An opportunity exists within Safal Steel for a Customer Service Assistant to be based in KwaZulu Natal Region (Cato Ridge). The position reports to the Customer Service Manager.
Primary purpose of the job:
Administration in the Customer Service Team
Key Performance Areas:
- Ensure all customers receive exceptional service
- Build and maintain strong relationships with all customers and prospective customers
- Assist the Customer Service team with resolving customer complaints swiftly
- Timeous and accurate capturing of sales orders from customers, process orders on SAP and ensure the order is placed with Planning and Production.
- Update and maintain Order Entry Report weekly on Excel
- Liaise with Finance Department with regards to customer credit availability
- Capturing of invoices and forwarding to customers
- Closing off of orders shipped within 10% tolerance on the backorder report
- Receive customer feedback and complaints, liaise with concerned departments and follow up to ensure closure
- Maintain an updated discount database for all customers
Diploma in Business/Commercial Studies Experience: At least 3 years post qualifying experience with at least 1 year in a Sales/Customer Service role
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Job Detail
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Job IdJD1291068
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKwaZulu-Natal, South Africa
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EducationNot mentioned