Job Description

About UsAt Quantanite, were revolutionizing customer service. As a leading BPO firm, we deliver next-level solutions in a dynamic, inclusive, and energetic work environment. If you love solving problems and connecting with people, youll feel right at home with us.Location: Sandton, South AfricaWhat Youll Do

• Connect & Solve: Serve as the go-to expert for our customers via phone, email, and chat answering questions, troubleshooting issues, and delivering tailored solutions.
• Escalate & Follow Up: Tackle complex challenges by collaborating with our internal teams to ensure every issue is resolved.
• Document: Accurately record all customer interactions and resolutions in our systems.
• Improve Processes: Identify trends, suggest smart process improvements, and help streamline operations.
• Team Up: Engage in training sessions and team meetings to keep your skills sharp and stay updated on our latest tools and strategies.

Who You Are

• Experience: You have at least 6 months of customer service, support, or solution-focused role experience.
• Education: While a degree is beneficial, its your drive, skills, and willingness to learn that truly count.
• Tech-Savvy: Youre comfortable using tools like MS Office and CRM systems (e.g., Salesforce).
• Excellent Communicator: Your written and verbal communication skills are top-notch, and you genuinely enjoy helping people.
• Detail-Oriented: Youre organized and proactive, always anticipating customer needs.
• Performance-Driven: Meeting and exceeding KPIs is how you roll.

Important: All candidates must be comfortable and available to work US shift hours. We want to ensure that your schedule aligns with our US-based operations from the start.Whats in It for You

• Growth & Learning: Dive into exceptional learning and development opportunities designed to supercharge your career.
• Career Advancement: Enjoy clear paths for professional growth and upward mobility.
• Team Environment: Thrive in a collaborative and supportive atmosphere where innovation and fresh ideas flourish.

Benefits:

• Medical Aid Subsidy
• Group Life
• Funeral Cover
• Provident Fund
• Transport Allowance
• Shift Allowance: (Based on US shifts)

If youre ready to elevate your customer service game and join an innovative, energetic team and youre all in for US shifts we want to hear from you. Apply today and help us make every interaction count!

Quantanite