Customer Service Consultant

Cape Town, Western Cape, South Africa

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KEY RESPONSIBILITIES:

Ensures that the service offering provided satisfies customersxc3xa2xc2x80xc2x99 needs and identifies leads across their allocated Key Account Managers Portfolios.
Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
Ensure that clientsxc3xa2xc2x80xc2x99 portfolios data integrity is accurately maintained.
Assists with preparing and presenting business proposals to both existing and new potential customers
Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
Ensures effective management of documentation and records as defined within the customerxc3xa2xc2x80xc2x99s document retention strategy by informing customers of past due dates.
Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

MINIMUM QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE:xc3x82

3 years B- Degree.
At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
Excellent command of the English language.
Must have excellent communication and interpersonal skills.
Must pay attention to detail.
Must be focused on achieving results.
Must be a team player.
Must have business acumen and be able to communicate at all levels.
Must be highly computer literate.
Demonstrate excellent organisational skills.
Must have own vehicle and valid driverxc3xa2xc2x80xc2x99s licence.

*Only shortlisted candidates will be contacted*xc3x82

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