Customer Service Consultant (german Speaking)

Durban, KwaZulu-Natal, South Africa

Job Description


About the job Customer Service Consultant (German Speaking)Our client has partnered with a leading provider in the motor hire industry, offering a wide range of vehicles for both short-term and long-term rentals. Their goal is to provide customers with excellent service, reliable vehicles, and hassle-free experiences. They are looking for a dynamic and customer-focused Customer Service Consultant to join their team and assist our valued customers in German.xefxbbxbfRole OverviewAs a Customer Service Consultant, you will be the primary point of contact for German-speaking customers seeking assistance with vehicle rentals. You will be responsible for handling inquiries, processing bookings, providing advice on vehicle options, and ensuring a seamless customer experience. Your excellent communication skills in German, as well as your passion for customer service, will ensure that customers have a smooth and positive rental experience.Job Location: Durban, South AfricaCandidate Location: South AfricaWork Type: On-siteJob Type: Full time/PermanentWorking Hours: Shifts between 9:00am - 9:00pm (GMT+2)Requirements

  • Fluency in German (both written and spoken) is a must.
  • Proven experience in customer service, preferably in the motor hire, automotive, or travel industry.
  • Strong verbal and written communication skills in German.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Exceptional problem-solving skills with a customer-first approach.
  • Knowledge of rental processes, vehicle types, and rental agreements (preferred).
  • Proficient in MS Office and familiarity with booking/reservation systems.
  • Ability to remain calm under pressure and resolve customer concerns effectively.
  • A valid driver's license and a clean driving record (preferred).
  • Excellent interpersonal and communication skills in German.
  • Strong organizational skills and attention to detail.
  • Problem-solving and conflict resolution abilities.
  • Ability to work independently as well as part of a team.
  • Flexibility and adaptability to changing customer needs.
Responsibilities:xefxbbxbfCustomer Interaction:
  • Serve as the primary point of contact for German-speaking customers via phone, email, and via telephone inquiries.
  • Respond to customer inquiries about vehicle availability, rental terms, pricing, and services in German.
  • Provide expert advice on choosing the appropriate vehicle based on customer needs.
Booking & Reservations:
  • Assist customers in German with making reservations, managing rental dates, and processing bookings.
  • Ensure accurate and timely input of customer information and booking details into the system.
Problem Resolution:
  • Address and resolve customer complaints, issues, or concerns in a calm, professional, and effective manner in German.
  • Escalate complex issues to management when necessary.
Customer Education:
  • Educate customers on rental policies, insurance options, vehicle maintenance, and return procedures in German.
  • Provide guidance on the use of additional services such as GPS, child seats, or roadside assistance.
Administrative Support:
  • Process rental agreements, payments, and documentation accurately.
  • Track customer feedback and assist in improving services based on insights.
Team Collaboration:
  • Work closely with the fleet and operations teams to ensure vehicles are available, clean, and ready for customer pick-up.
  • Contribute to the development and implementation of customer service best practices.
Benefits
  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and customer-centric industry.
  • Collaborative and supportive team environment.
  • Growth and development opportunities within the company.

Black Pen Recruitment

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Job Detail

  • Job Id
    JD1405058
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Durban, KwaZulu-Natal, South Africa
  • Education
    Not mentioned