Job Description

Location: Paarden Eiland, Cape Town

Salary: Market related

The company is design oriented and manufactures standard and customised product solutions for the architectural, rail, commercial and industrial industries. This is a rapidly growing and highly innovative business with a young and energetic team.

We currently have an opportunity for a suitably qualified and experienced Customer Service Coordinator to form part of our dynamic team. The successful candidate must be able to manage and integrate into a high paced environment with a strong Manufacturing background.

Main Responsibilities may include, but not limited to:

Customer Service

Thorough knowledge of customer service principles and practices in after sales.

Ability to handle customer inquiries, complaints, and feedback promptly and professionally.

Proficiency in problem-solving and conflict resolution to provide satisfactory solutions to customer issues.

Organizational and Multitasking Abilities:

Strong organizational skills to manage multiple customer inquiries and tasks simultaneously.

Ability to prioritize and respond to customer requests in a timely manner.

Detail-oriented approach to ensure accurate and thorough documentation of customer interactions and issue resolution.

Teamwork and Collaboration:

Capability to work collaboratively with cross-functional teams, such as sales, operations, engineering and on-site technicians, to address customer needs.

Willingness to assist colleagues and share knowledge to enhance overall customer service performance.

Technology Proficiency:

Comfort with using various computer systems, software applications, and online tools.

Proficiency in using standard office software, such as word processing, spreadsheets, and email.

Proficiency in Microsoft NAV will be advantageous

Adaptability and Resilience:

Ability to work in a fast-paced and dynamic environment, adapting to changing customer demands and priorities.

Resilience to handle stressful situations and maintain composure while resolving customer related issues.

Knowledge of Products or Services:

Depending on the industry, familiarity with the company's products or services is often preferred to provide accurate information and support to customers.

Knowledge and experience in Lighting industry will be advantageous

Despatch:

Manage dispatch dept as to timeous delivery of SO's and general discipline and following all rules

Ensure Stock for dispatch is ordered timeously

Inspect consumption on completed orders

Ensure that drivers are optimised correctly

Make sure that all rules are adhered to pertaining to vehicle control

Minimum Requirements:

Grade 12 or equivalent

Efficiency in NAV and Monday.com will be advantageous

Excellent verbal and written communication skills are essential for effectively interacting with customers, colleagues, and other stakeholders.

Strong active listening skills to understand customer needs and concerns.

Empathy and patience in dealing with challenging or irate customers.

Ability to maintain a professional and friendly demeanor while resolving customer issues.

Benefits

Funeral Plan

Death and Disability cover

EAP Programmes

Members of MIBFA applying will be transferred to Old Mutual (non-negotiable)

Reporting to

Factory Manager

Core Competencies and Personal Attributes

Behavioural Criteria to be successful in this position:

1. Integrity:

The employee instils mutual trust and confidence. The employee behaves fair, respectful and

ethical manner towards others. The employee demonstrates a sense of corporate responsibility, loyalty and

adherence to company's values.

2. Interpersonal Skills:

The employee maintains positive working relationships and work harmoniously

and effective with co-workers and superiors. Minimize conflict and friction. The employee is effective in a

team. Consider tact, diplomacy, compassion and sensitivity.

3. Initiative:

The employee seeks continual Self-development, takes initiative to improve things, looks for

creative or innovative solutions to problems.

4. Conflict Handling:

The employee is able to resolve conflict in a positive and constructive manner without

reacting on a personal level. The employee reacts positive to constructive criticism.

The employee displays positive attitude to the job.

5. Self-Management and commitment:

The employee goes the extra mile. The employee accepts responsibility. Are energetic and passionate about what they do. Persevere until satisfactory results are attained.

6. Help Others Succeed:

Makes an active contribution to a joint result (organizational target) or to

resolving problems or conflicts. Thinks in terms of possibilities. Is able to solve issues and problems in a

timely and effective manner, working as a team.

7. Dare to Lead:

Is willing to improve individual performance and stimulate others to act accordingly.

Setting the standard and example. Being solution driven.

8. Exceed Expectations:

Carries out tasks without help from others; takes command of problem situations

and aims to achieve more than the basic requirements. Goes above and beyond the basic expectations of

the role and the business.

Personal Attributes:

1. Display a positive Attitude

2. Flexibility and Agility

3. Analytical Mindset

4. Ability to do multi-tasking

5. Ability to work under pressure

6. Excellent Communication Skills

7. Technical Proficiency

8. Performance under pressure

9. Attention to detail

10. Ability to work with a team.

All our recruitment is done in line with our company AA/EE requirements. LED Lighting SA is an equal opportunity employer who promotes and applies the principles of employment equity.

We reserve the right not to fill the vacancy.

Closing date for applications: 28th February 2025

Job Type: Permanent

Work Location: In person

Application Deadline: 2025/02/28