Job Description

Job Summary The Service Coordinator plays a pivotal role in ensuring the smooth operation of our service department. This position involves managing a team of 8 Service Technicians located in Durban, Gqeberha, and Cape Town. The successful candidate will possess excellent communication skills, as they will be responsible for engaging with customers and coordinating repairs. Receive service jobs from clients and allocate them to the Service Technicians. Utilise the ERP system, 4Flow, to manage service requests and track technician assignments. Generate and maintain service reports to document completed work and provide insights for improvement. Proactively plan and schedule upcoming maintenance tasks on machines, allocating them to Service Technicians as needed. Liaise with customers to provide updates on service progress and ensure satisfaction with completed repairs. Collaborate with the Sales Team to coordinate equipment installations and commissioning activities. Ensure adherence to safety protocols and quality standards in all service activities. Act as a point of contact for any service-related inquiries or escalations. Bachelor's degree in Engineering, Business Administration, or related field preferred. Prior experience in a service coordination or similar role is advantageous. Proficiency in using ERP systems, particularly 4Flow , is highly desirable. Strong communication and interpersonal skills, with the ability to interact effectively with both internal teams and external clients. Excellent organizational and multitasking abilities, with a keen attention to detail. Problem-solving skills and the ability to make decisions under pressure. Knowledge of machinery maintenance practices and technical terminology is a plus. Occasional travelling requiredTalentCruRecruiter

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