Job Description

Purpose statement

To develop and expand

the company's growth by continuously identifying new opportunities to sell aftermarket products i.e. Service, Maintenance and Parts for the Eazi product range.

To maximize After Sales Income

by building solid customer relationships to ensure the Company meets its targets.

Key performance areas (to translate into a measure of success)

Maximise aftermarket service, maintenance and parts sales

Develop & grow market share and identify new market segments

Reporting and Administration

Customer Relationship Management System

General

Main Outputs and Responsibilities for this Position

AREA/TYPE

RESPONSIBILITY

Maximise aftermarket service, maintenance and parts sales

Achieve/exceed monthly service, maintenance and part sales targets which will be evaluated monthly

Call on Customers on sites and perform audits on machines as well as site inspections.

Build and maintain strong relationships with Customers.

Do presentations to Customers on our products and services when necessary.

Ensure a consistent strong sales pipeline.

Ensure excellent planning of territory management.

Ensure time planning and management is maximized.

Weekly, monthly and quarterly forecasting to be done.

Attend weekly sales meetings.

Know your sites and customer's needs.

Call on Customers that hire from Competitors and feedback information at weekly sales meetings.

Report on lost orders weekly at sales meetings.

Develop & grow market share and identify new market segments

Target Customers within a market segment we already sell into to ensure we maximize growth in that sector in that area.

Identify new market segments in the agreed area and sell the products and services to those potential Customers.

Reporting and Administration



Follow up on all enquiries daily/weekly to ensure no opportunities are lost (Admin to supply daily)

Complete daily and weekly planners to ensure excellent time and territory management.

Follow up on Customer queries.

Ensure any Customer administrative requirements are completed on site as and when necessary.

Deliver invoices to Customers when necessary.

Do presentation on PowerPoint for Customers.

Customer Relationship Management System



Keep the management system up to date with accurate information.

Capture new customers and their detail.

General

To ensure that a professional image is always projected, i.e. grooming and company vehicle.

To ensure that the quality of service that Eazi Service & Repair Centre provides and the satisfaction of its customers, are treated with the utmost importance at all times.

To promote Eazi Service & Repair Centre and do everything possible to enhance its image.

To ensure that all duties are carried out safely and in accordance with all company and legal requirements.

To work in harmony with other employees in the Company.

To ensure that confidentiality in all Eazi Access Rental matter is maintained.

To produce other information as required and to carry out other duties either directly or indirectly as requested by your manager from time to time.

Compliance to standard operation guidelines of Eazi Access Rental.

Any other lawful and reasonable outputs and responsibilities that may be required.

Qualifications

Minimum

Matric

Recommended

Appropriate Tertiary Qualification

Experience

3 - 5 Years Experience in after sales support in the material handling industry

Proven track record of successful after sales support in the material handling industry.

Knowledge

Technical and mechanical

Commercial and Sales

The work at height industry and products (advantageous

Material Handling Products

Industry (Governance)

Principles of new business development

Aftermarket sales

Product Solutions

Skills

Networking

Problem Solving

Solution Finding

Analytical skills

Conceptual skills

Sound judgement and good decision making

Presentation skills

Interpersonal skills

Negotiating and influencing skills

Behavioural Competencies

Integrity

Creativity

Logical and Analytical

Interpersonal Skills

Resilience

Persuasiveness

Energy and Drive

Quality Orientation

Planning and Organizing

Job Types: Full-time, Permanent

Work Location: In person

Application Deadline: 2025/03/05