Customer Service Manager
Sandton, Johannesburg, South Africa
Job Description
Key performance area:1. Manage and plan the day to day activities of all CSA and reception staffPerform the intermediary role between CSAs and as link between workshop, estimators, buyers and external providers.Ensure that escalated client queries are resolved within 48 hours.Ensure that the following customers are contacted timeously by CSA allocated:
- Daily converted list
- Work in progress list
- Rework clients
- Parts on back order
- Clients whose vehicles are ready for collection
- Discipline and take corrective action according to Group standards.
- Ensure all leave forms are approved and escalated to Operations Manager for Authorisation.
- Send authorised leave forms to HR for capturing.
- Update time and attendance report daily to correspond with leave days taken.
- Conduct quarterly performance discussions.
- 2 years + in a call centre, and/or customer care environment
- +3 years at Supervisory level
- 5 years experience in total
- Customer service & management experience. Ideally in motor or insurance Industry
- Matric
- Microsoft
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Job Detail
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Job IdJD1372347
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSandton, Johannesburg, South Africa
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EducationNot mentioned