Customer Service Manager
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!Provide exceptional Customer Service and uphold the company values with the community.Matric
12-18 months face-to-face customer service experience
Driver's LicenseCompetencies Self-driven
Basic computer literate (MS Office)
High energy levels
High attention to detail
Ability to think on your feet when resolving problems
Customer service centric
Sense of urgencyProfessional
Analytical skills
Good communication skills
Good intrapersonal skills
Customer service ethos
Gain understanding on the process of handling customer complaints via different mediums
Understand the SOP governing the public liability process
Basic knowledge on food safety procedures
In-depth knowledge on the roles of the CSM and the community Customer Service
Informal and formal feedback
Customer Complain ChartStore Standards
SOPsCommunication
Informal and formal feedbackTraining
Customer Complaints Chart
Store AuditsSocial Responsibility
Informal and formal feedback
Local NewspaperAdministration
Informal and formal feedbackAd-hoc Projects
Project PlansThe incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.Closing date: 12 September 2024If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Discover who we are
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Job Detail
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Job IdJD1344445
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned