Customer Service Manager
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!Provide exceptional Customer Service and uphold the company values with the communityMatric
12-18 months face-to-face customer service experience
Driver's LicenseCompetenciesSelf-drivenBasic computer literate (MS Office) xc2xb7High energy levelsxc2xb7High attention to detailxc2xb7Ability to think on your feet when resolving problemsxc2xb7Customer service centricxc2xb7Sense of urgencyxc2xb7Professionalxc2xb7Analytical skillsxc2xb7Good communication skillsxc2xb7Good intrapersonal skillsxc2xb7Customer service ethosxc2xb7Gain understanding on the process of handling customer complaints via different mediumsxc2xb7Understand the SOP governing the public liability processxc2xb7Basic knowledge on food safety proceduresxc2xb7In-depth knowledge on the roles of the CSM and the communityCustomer Service
Informal and formal feedback
Customer Complain ChartStore Standards
SOPsCommunication
Informal and formal feedbackTraining
Customer Complaints Chart
Store AuditsSocial Responsibility
Informal and formal feedback
Local NewspaperAdministration
Informal and formal feedbackAd-hoc Projects
Project PlansThe incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.Closing date: 12 September 2024If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Discover who we are
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Job Detail
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Job IdJD1348902
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned