Job Description

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!What Youxe2x80x99ll be DoingDo you have a passion for helping others & ensuring peace of mind? In this role, youxe2x80x99ll work to resolve the customerxe2x80x99s issues swiftly & handling customer enquiries telephonically and email correspondence.Key responsibilities:

• Answer inbound voice calls from customers regarding automotive queries
• Calling customers back with relevant feedback
• Conduct research to provide answers for customers to resolve their issue
• Identify and respond to the customersxe2x80x99 needs with helpful solutions, delivering a high-quality service
• Apply empathy and patience when dealing with irate customers
• Apply excellent listening skills and probing techniques to establish relevant information to resolve the query

Requirements

• Matric National Diploma with English as a 2nd language subject pass mark
• 2 years call centre and BPO level experience xe2x80x93 Mandatory
• 1-year Complaints handling or cases managementxe2x80x93 ideal/ beneficial
• Technical query handling xe2x80x93 ideal/beneficial
• Stakeholder and negotiation skills xe2x80x93 Mandatory
• Experience of UK customer- beneficial

• experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial.

• C1 level language xe2x80x93 Mandatory
• Experience of multiple systems: Microsoft, email, excel proficiency- Mandatory

Working Hours

• 09h00 xe2x80x93 23h00 Monday to Sunday on rotational shifts

Salary xe2x80x93 R9 000

• Benefits after probation:

• Medical Aid- Kaelo Flexiplan;
• Basic Life Cover
• Funeral Cover
• Pension Fund: company and employee contribution
• Employee Assistance Program: 24 hours trauma counselling, etc.

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds

A Bit More About Your RoleWexe2x80x99ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that canxe2x80x99t be taught xe2x80x93 a caring and supportive nature that will shine through as you help customers.You'll report to Team Lead. Youxe2x80x99ll contribute to the success of the customer experience as well as the overall success of the team.

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